4 Operational Metrics To Watch Closely For Your Healthcare Contact Center Services

A healthcare provider comes across hundreds of customer calls every day. Some are made for scheduling appointments, some are for claiming insurance, and some are for raising complaints or queries. As a result, hospitals and clinics need to handle different customers and simultaneously pay attention to their core responsibilities - patient care. This was the sole purpose of outsourcing…

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How Can Contact Centers Help Maximize Sales For Retail Enterprises?

The COVID-19 pandemic has shifted the focus of traditional brick-and-mortar retail stores to online shopping platforms. Businesses have now realized that digital platforms have begun to dominate the entire market and are expected to influence the future market as well. As a result, retailers have been forced to look for innovative way-outs that can contribute to maximizing sales and…

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