App for Customers
The customers will be using their readymade food delivery app often, so it should be extremely simple to use. The customer app should guide your customers and find the right restaurant or meal to order. After you’ve placed your order, the payment process should be as simple and clear.
Registration and Profile Creation
Registration is the first step where the customer interacts with the app. As a result, it is necessary to simplify the registration feature so that the user can complete the registration using their social media accounts. Hence, it will help in making the registration simple and quick Then the user can arrange their profile based on their needs. To keep the user’s information safe, the profile management function must be supported by a secure and reliable back-end.
Looking for Food
This feature is the most prominent feature of the open source delivery app. After the registration process is done, the user will log in. Then, the user is now ready to check for the different restaurants and food. When the user finds out what the user wants, it shows faster results. This factor can arrange restaurants and cuisines based on location, food preference, food type, and cuisine from various nationalities. Then you can just search the food preferences and make it as simple for the user to obtain the appropriate dishes as possible.
Examining the Restaurant Profile
While ordering food, the customer can also choose to view the restaurant’s profile. They can look at the restaurant’s location, the type of food it serves, and the pricing. Remember to include this feature in your app as it aids in the completion of the order process.
Adding Food to Cart and Scheduling Orders
Customers will want to add items to their cart when they find food that they want to order. Users may prefer to order food from multiple locations. This is where the Cart feature comes in. It enables customers to place an order in a single transaction rather than placing multiple orders from different locations. Another significant feature is the ability to schedule orders. Consider having a friend drop by after work; you may not want to go home and cook. It would be beneficial to order food and have it delivered on time. The ease of ordering food and having it delivered at the proper time makes this feature highly recommended. Contactless delivery may be convenient in the COVID-19 situation.
Making Payment Easy
Payments are critical to your food delivery business as a business owner. It helps to make the payment process simple and secure. As an example, you could include all payment gateways or mobile wallet app services. PayPal, iOS Wallet, Stripe, and other services are available. Your customers have a mode of payment to choose. You can also include promotional or voucher codes to add anticipation. You should thoroughly check if the online payment information is safe and secure.
Providing contact information for the delivery person
Assume the customer has placed the order and made the payment. You may want to provide the customer with the delivery person’s contact information. The feature lets to notify the delivery person and track their orders.
Tracking in Real-Time
Users can not only contact the delivery person for an arrival time, but they can also track the progress in real-time. The user can obtain an accurate estimate, which eases the stress of waiting for the delivery.
Reviewing Order History
It is always convenient to place similar orders if users want to see their previous orders. You can also include the Order History feature, which allows users to re-enter the same order. Users can click to place an order again, avoiding the need to search for dishes and restaurants.
Rating the Food
Customers enjoy using the rating and review feature. It’s an amazing way for users to embrace their food experiences with other users, and it’s essential.
- Additional Features—Offers, Promos, Push Notifications
The Offers and Promos feature is critical for your food ordering app. It has the potential to significantly improve customer retention and brand loyalty. Customers are delighted to order when they receive appealing promotions and offers. The ability to send push notifications allows you to stay in touch with your customers. You can contact your users and provide them with information such as discounts, special offers, and so on. The extra features are a fantastic approach to boosting customer experience.