You are currently viewing Features of  Microsoft Dynamic 365

Features of Microsoft Dynamic 365

Microsoft Dynamic 365 is a business application that combines components of customer relationship management and enterprise  resource planning along with productivity applications and artificial intelligence tools. In addition it stands for relational database functionality which you follow. It becomes more delightful to your customer while you’re using the  microsoft dynamic 365

microsoft dynamics 365

An intelligent business application that empowers everyone to deliver operational excellence and create engaging customer experience. It is made to work together and with existing systems. We can connect with every customer because it is an extensive solution that connects with our entire business. 

Features about application

  • microsoft Dynamic 365 is a sales leader and sales operation. 
  • It is customer service leaders and customer service operations.
  • In dynamic 365 there was a marketing field such as adobe marketing cloud and marketing for dynamic 365.
  • Its supply chain management streamlines planning, production, stocks, warehouse  and transportation.  
  • It is project service automation such as operation leaders and project leaders.
  • Artificial intelligence such as AI for sales, AI for customer service, AI for market insight has in the microsoft dynamic 365. 
  • It is a mixed reality like remote assist, layout, and guides.
  • In dynamic 365 human resources has such as attract, onboard, core HR. 

sales insights

It is the ability to provide complete and intelligent information and it offers a greatest dynamic 365. It is possible to receive relevant customer information at any time. There are analytic algorithms that offer a dynamic 365. It features a large amount of data from our CRM and gives an opportunity to the development of our customer account. The sales insights are used for communication and activities. It guides our daily priorities and keeps it in our controls.


Dynamic 365 offers a complete dashboard to make a mobile application. It allows you to interface with representatives to access all the activities, leads and contacts. It is a tool  to represent crucial advantages for the companies. This a[pplication allows us to receive real- time customer interaction alerts. 

Email integration with outlook

The Microsoft  email management software allows a full integration with our CMR application for the outlook 365. It accesses the information and links with specific contacts and sends the email and also it access email templates and attachments for the sales activities. Maximum tools to handle.  It allows us to gain time while increasing the number of messages that we are sent.

Smart search feature 

It is possible to find information from the records, contacts, templates and stored opportunities. The search engine makes it possible to find better and faster information. It supports more than one work and sales. It accesses data that representatives that might not exist and pertinent with original searching.

Customer services dashboards

This service allows managers to access the most urgent cases in which status is requested. It represents a next step to take an overview of customer experience which offers your company and most obvious opportunity for improvement. It integrates with other security systems such as Microsoft OMS and splunk, preventing intrusion. 

 Advantage of microsoft dynamic 365

microsoft dynamics 365  used for cloud- based solutions that address all our CRM  and ERP which need for one place.

  • It is the process that combines the all across CRM applications.
  • It helps to implement a more streamlined sales process by integrating the marketing field.
  • There key benefits such as PSA’s dashboards and reportings.
  • It is easy to use and deploy and reduce the sales cycles.
  • It improved customer service experiences and increased productivity.
  • It has full integration with Microsoft products.

Language used in Microsoft Dynamic 365

The programming language is use in the dynamic 365. The “client/ server application language” is used in this dynamic 365. It is an integrated development environment in Microsoft Dynamic 365. It is central up until the version 14 includes. Good app provided by Microsoft to run your business. It has a huge advantage to become more integrated to other MS Offices programs. 


 It is one of the best applications for Microsoft business work. The UI will provide you neat and clean work to handle. Learning a dynamic language is a challenge. But it comes with a proper solution to deliver customer requirements. We can be push out from our comfort zone into the uncomfortable place which projects the delivery zone. It is a good career to be a skilled dynamic professional that will attract your employers and a part of a sector with high earning potential. 

Leave a Reply